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What functionality or tools would make Synthflow more powerful for you? We’d love to hear your ideas and feedback!

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Setup a secondary/fallback API for network errors

I’m initially posting this with OpenAI in Mind, but it would be great to see for ElevenLabs as well. It would be great to have a “fallback” connection and be able to set Primary/secondary APIs in case the primary one is down. This way we’re not reliant on a single connection that could potentially fail and cause our calls to drop. CloseBot (they just do chatbots) does this well - they allow you to connect to OpenAI and Claude, and for each bot set a Primary and a Secondary connection in case the primary is down.

chris 19 days ago

3

Add a "Connected" green text on the Integrations page when the integration has a connection

It would be great if we could easily see what integrations are already connected without having to click into each one to check on the status. A simple “Connected” in green (and maybe “Error” in red if there is a connection error) in the top right of each integration in the Integrations page would be really helpful.

chris 20 days ago

Next Up

Call transfer caller ID to be callee

Is it possible to change the transfer call number to the callee instead of the AI number Here is the documentation on how to do it with Twilio. https://www.twilio.com/docs/sip-trunking/call-transfer#set-callerid-for-call-transfer Payment tier: Agency Severity level: 3 - Medium (P3) - Non-critical bugs impacting specific users or minor features with workarounds available.

An Anonymous User About 2 months ago

3

Create a NEW BASIC PLAN

I appreciate the services your platform provides and the effort put into creating flexible plans. However, I wanted to share some feedback regarding the current pricing structure. At the moment, the gap between the Starter Plan ($29 for 50 minutes) and the PRO Plan ($400 for 2000 minutes) is quite significant. Many users may find the Starter Plan too limited, while the PRO Plan might be too costly for their needs. I believe an intermediate plan offering 1000 minutes for $199 would be a great addition. This would provide a balanced option for users who need more than 50 minutes but are not yet ready to commit to 2000 minutes at a higher price point. I hope you consider this suggestion, as I believe it would make your service more accessible and attractive to a wider range of users. Best regards, cass

cassianoaxe 3 months ago

1

Include Customer Phone Number, Call ID, and Assistant ID in Custom Action Payload

Currently, custom actions executed by the system do not receive essential contextual information such as the customer phone number, call ID, and assistant ID. This limitation prevents the backend from correctly identifying which customer or assistant is involved in the action, making it difficult to execute customer-dependent logic effectively. Proposed Solution: Enhance the custom action request payload by including the following fields: Customer Phone Number (customer_phone) – Allows the backend to identify the customer. Call ID (call_id) – Enables tracking and associating actions with the correct call session. Assistant ID (assistant_id) – Identifies the virtual assistant handling the interaction, ensuring the correct AI logic is applied. Example Payload Update: json CopyEdit { "action": "custom_action_name", "parameters": { "some_parameter": "value" }, "customer_phone": "+1234567890", "call_id": "abc123-456def-789ghi", "assistant_id": "assistant-xyz-987" }

coolish2008 3 months ago