This month we focused on agent portability, enterprise security, flow designer flexibility, and outbound deliverability.

Agent Export & Import (JSON)

Export a complete agent as a portable JSON file and import it into any workspace. The export captures the full configuration including flows, variables, and actions, creating a point-in-time snapshot you can store, share, or redeploy.

• Move agents across workspaces. Import a JSON file into a different workspace or account and the agent is recreated exactly as exported.

• Share templates across teams. Build a high-performing agent once, export it, and distribute it to every team member or client workspace that needs it.

Docs →

Two-Factor Authentication

Secure every account in your workspace with two-factor authentication. Enable TOTP-based 2FA in your login credentials, and a verification code from an authenticator app is required on every sign-in. Workspace admins can enforce 2FA across the entire team, so no account goes unprotected.

• Authenticator app support. Use Google Authenticator, Microsoft Authenticator, or any TOTP-compatible app to generate sign-in codes.

• Admin enforcement. Require 2FA for your entire workspace in Settings → Security. The next time a team member logs in, they must enable 2FA before continuing.

Docs →

Flow Designer: Auto-Advance & Actions on Conversational Nodes

Actions on Conversational Nodes. Any conversational node can now trigger actions. Bring the flexibility of the single prompt agent to the flow designer.

"Wait for user response" toggle. Choose if your agent moves between nodes without waiting for the caller to respond.

Docs →

PII Redaction & ISO 27001 Certification

Synthflow has achieved ISO 27001 certification, giving your team and your customers confidence that Synthflow's security controls meet a recognized international standard.

You can now enable PII Redaction on any agent with a single toggle. Personal data (names, addresses, dates of birth, and other identifiers) is automatically stripped from call transcripts and action logs before storage.

Docs →

Human Speaks First

A new option lets the agent wait for the caller to speak first instead of delivering a greeting immediately. Configurable timeouts and optional delays give you full control over how calls start.

Apple Call Screening Bypass

Your outbound agents now detect and respond to Apple's call screening prompt naturally, identifying themselves and stating the reason for calling. Instead of being silently classified as voicemails, calls connect to the actual person. Enabled by default on all outbound agents.

Phone Number Management

Purchase, import, search, and manage numbers from a single page with end-to-end purchasing, Twilio/Telnyx/SIP import with inline address validation, partial search, and a rebuilt addresses page.

Docs →

Knowledge Base Improvements

Your agents now find the right answer in your uploaded documents far more reliably during calls. Information recall jumped from 75% to 96% with no change to search latency (still under 100ms).

Applies to new knowledge bases.

Docs →

Voice & Audio

• Aura Voices via API. Deepgram Aura voices are now available through the API, giving you access to additional natural-sounding TTS options.

• Enhanced Voice Library. 38 production-tested voices now available across English, Spanish, German, and multilingual. Multilingual voices are labeled with supported languages.

Test Center

• We redesigned the test center. Choose between AI-generated or manually defined test cases, duplicate suites in one click, and track progress with improved running state indicators. Docs →

Agent Management

• Streamlined deploy flow. Publishing and deploying are now a single step. Hit Deploy and your agent version is created and goes live immediately, no more separate Publish then Deploy sequence.

• Agent List Filters. Filter your agent list by mode, phone number, and last edited date to find the right agent faster.

Actions

• Action UX Overhaul. The interface is now improved and unified across all action types.

• Actions Filtering. Filter your actions list by type for faster navigation when managing many integrations.

• Increased After-Call Action Limits. The limit on custom after-call evaluation actions has been raised.

• FSM Log & Collected Variables in Post-Call Webhook. Payloads now give you complete context from every call.

Call Logs

• Every log type now has a clearer layout with agent info, channel/direction, key metadata, and consistent filtering. Docs →

• Call logs add a SIP ladder view (enterprise) for telephony debugging and an action timeline showing exactly what your agent did and when.

• Chat logs now show the FSM step for each agent message, making it easy to trace flow behavior.

• Webhook logs show both inbound and outbound.