We’re excited to share the latest updates. Here’s what’s new:

• Improved Interface for Actions and Test Calling: Enjoy clearer action organization (Before, During, After Call) and a relocated test console for a more focused workspace.

• Templates for Industry-Specific Use Cases and Custom Actions: Explore them in the Templates section of your dashboard.

• Advanced Language Settings: Voices from ElevenLabs can now be imported directly, with options to select the transcriber language and synthesizer model independently from the chosen voice.

• More API Configurations: Configure agent timezones and initialize custom actions via API.

• Help Center: Access support, sales, documentation, and the Synthflow Academy all in one convenient location.

• Email Notifications for Errors: Workspace admins will now receive automatic error alerts, ensuring critical information is always at your fingertips.

• Workflow Builder 2.0 and Batch Calling Deprecation: Batch calling is now retired and fully integrated into workflows for better automation. Workflows now offer seamless integration with assistants and new templates, including batch workflows built on our native workflow builder.

• New Subaccount Concurrency Limits and Member Invitations: You can now configure concurrency limits for subaccounts, and subaccount members have the ability to invite others to join the workspace.

• Fixes and Stability Enhancements: Enjoy improved stability with key bug fixes.

Templates for Industry-Specific Use Cases and Actions

We’re excited to introduce new templates to simplify agent setup across industries! Now available are templates for Mortgage Lead Qualifier, Mortgage Receptionist, Restaurant Concierge, Property Dormant Lead Qualification, Policy Renewal and Upselling, Healthcare Receptionist, and Insurance Customer Support. Additionally, we’ve added new templates for custom actions to seamlessly integrate with GoHighLevel and HubSpot. These ready-to-use templates are tailored to specific use cases, enabling faster setup and optimized engagement. Explore them in the Templates section of your dashboard today!

Enhanced Usability Across the Platform

We’ve made several improvements to refine the user experience.

New Action Placement

Now the actions are more structured, clearly showing which happen before, during, and after the call.

New Test Call Placement

We’ve moved the test console to the sidebar for a cleaner, more focused workspace. Find everything you need right where you expect it.

New Help Center

It is easier than ever to get help, with a single point of access to our support and sales teams, the help center, the API reference documentation, and the Academy!

Templates for Industry-Specific Use Cases and Custom Actions

We’re excited to introduce new templates to simplify agent setup across industries! Now available are templates for Mortgage Lead Qualifier, Mortgage Receptionist, Restaurant Concierge, Property Dormant Lead Qualification, Policy Renewal and Upselling, Healthcare Receptionist, and Insurance Customer Support. Additionally, we’ve added new templates for custom actions to seamlessly integrate with GoHighLevel and HubSpot. These ready-to-use templates are tailored to specific use cases, enabling faster setup and optimized engagement. Explore them in the Templates section of your dashboard today!

Advanced Language Settings

Options to select the transcriber language and synthesizer model independently from the chosen voice.

Import Any ElevenLabs Voice

Easily import any voice from ElevenLabs public library using it's voice ID.

More API Configurations

Our API just got more powerful. Agent timezones can now be configured using the new timezone parameter. Additionally, a new endpoint allows you to initialize custom actions directly via the API.

With updates to the GET Calls request, you can specify model IDs to retrieve assistant-specific calls, including executed actions and their return values. We’ve also made it easier to access widget embed URLs directly from the Get Assistant request.

Email Notifications for Errors

Workspace admins will now automatically receive email notifications for errors. This feature, enabled by default for all workspace admins, ensures that you never miss critical information affecting your workflows.

Workflow Builder 2.0 and Batch Calling Deprecation (Coming Soon)

Batch calling is being retired and fully integrated into workflows for better automation. Workflows will offer seamless integration with assistants and new templates, including batch workflows built on our native workflow builder.

New Subaccount Concurrency Limits and Member Invitations

You can now configure concurrency limits for subaccounts, and subaccount members can invite others to join the workspace. Additionally, when subaccounts are imported into Synthflow, they’ll automatically connect to GoHighLevel, streamlining setup processes for agencies.

Continuous Fixes and Stability Enhancements

We’ve addressed numerous bugs to ensure a smoother experience. Key fixes include resolving issues with cal.com scheduling, call transfer errors, playback failures, and assistant hang-ups due to long silences. Human availability errors that prevented call initiation have been fixed, along with improvements to Deepgram Spanish transcription.

The widget now supports Azure integration, bringing enhanced privacy and compliance for EU users. This addition makes deploying real-time AI solutions more secure and versatile.

Admins can now copy model and team IDs directly from the Assistants page for quicker access. Additionally, when subaccounts are imported into Synthflow, they’ll automatically connect to GHL, streamlining setup processes for agencies.

These updates reflect our ongoing commitment to improving Synthflow’s usability, stability, and compliance. As always, we value your feedback and look forward to hearing how these changes enhance your experience!