In Call SMS Message to Caller
I would like to be able to send the caller a text SMS message while in the call not after the call.
kristin About 2 months ago
In Call SMS Message to Caller
I would like to be able to send the caller a text SMS message while in the call not after the call.
kristin About 2 months ago
Support Widget type in API
There is a nice option to create a widget-type assistant. But unfortunately, it’s possible only via UI, and not via API. Could you add support for this type?
info 7 months ago
Support Widget type in API
There is a nice option to create a widget-type assistant. But unfortunately, it’s possible only via UI, and not via API. Could you add support for this type?
info 7 months ago
Don't make breaking changes to the Assistants API endpoints
The assistants list API was recently updated to have a different pagination data structure than it had before. My code was working fine and with no heads up, the API is now returning a different data structure than before. There used to be a pagination object with the fields inside. Now the fields are not wrapped in the pagination object.
pate4409 9 months ago
Don't make breaking changes to the Assistants API endpoints
The assistants list API was recently updated to have a different pagination data structure than it had before. My code was working fine and with no heads up, the API is now returning a different data structure than before. There used to be a pagination object with the fields inside. Now the fields are not wrapped in the pagination object.
pate4409 9 months ago
Add OTP SMS Verification as an action
We run a service based business where our customers call info support. I have successfully tied into our ticketing system with api so that callers that reach the voice agent can ask about their tickets for updates, time spent, status, and who is assigned. The problem is, we have no way to know if a customer asks for the the wrong ticket and gets another customers ticket info, name, issue, time spent, etc. We don’t know if a competitor calls and starts digging around. We don’t know if another entity calls and starts scraping our ticket information. I have the ability to look up customers cell phone numbers via api, and I need a way to verify the caller the voice agent is speaking with is truly the customer before offering support details. Having an integrated method such as OTP SMS functionality seems like a great action to have. If there is another novel way to already accomplish this consistently then let me know. Thanks!
scottstarost 7 months ago
Add OTP SMS Verification as an action
We run a service based business where our customers call info support. I have successfully tied into our ticketing system with api so that callers that reach the voice agent can ask about their tickets for updates, time spent, status, and who is assigned. The problem is, we have no way to know if a customer asks for the the wrong ticket and gets another customers ticket info, name, issue, time spent, etc. We don’t know if a competitor calls and starts digging around. We don’t know if another entity calls and starts scraping our ticket information. I have the ability to look up customers cell phone numbers via api, and I need a way to verify the caller the voice agent is speaking with is truly the customer before offering support details. Having an integrated method such as OTP SMS functionality seems like a great action to have. If there is another novel way to already accomplish this consistently then let me know. Thanks!
scottstarost 7 months ago
Backup handling for V2 Voices
On V1 we built our own API endpoint to fallback to when the Synthflow endpoint did not return a 200 to Twilio. Because of the new SIP logic this is not possible in V2. A plan on how to allow the call to not drop when Synthflow returns an error would be great. Especially after a day like today where all calls were dropped between 9AM-1PM.
pate4409 9 months ago
Backup handling for V2 Voices
On V1 we built our own API endpoint to fallback to when the Synthflow endpoint did not return a 200 to Twilio. Because of the new SIP logic this is not possible in V2. A plan on how to allow the call to not drop when Synthflow returns an error would be great. Especially after a day like today where all calls were dropped between 9AM-1PM.
pate4409 9 months ago
Add Paypal integrations
There many country that didnt support Stripe for payment, so can you please add paypal integrations for Billing plans and Billing subaccount
cooliftss 7 months ago
Add Paypal integrations
There many country that didnt support Stripe for payment, so can you please add paypal integrations for Billing plans and Billing subaccount
cooliftss 7 months ago
Call Transfer schedule managed via API
We have LiveTransfers as part of the API only in a restricted set of properties. It would be nice to add scheduling to the API.
info 9 months ago
Call Transfer schedule managed via API
We have LiveTransfers as part of the API only in a restricted set of properties. It would be nice to add scheduling to the API.
info 9 months ago
Add voice model to Assistant API
Can we add voice_model to the Create/Update voice assistant ? So it can be set to eg. elevenlabs_turbo, elevenlabs_turbo_non_english, etc.
carla 9 months ago
Add voice model to Assistant API
Can we add voice_model to the Create/Update voice assistant ? So it can be set to eg. elevenlabs_turbo, elevenlabs_turbo_non_english, etc.
carla 9 months ago
Turkish Langugae
Hello dear synthflow employees. This is the best AI voice assistant software I have ever seen. Can you please add Turkish language ?
yasaartunc 8 months ago
Turkish Langugae
Hello dear synthflow employees. This is the best AI voice assistant software I have ever seen. Can you please add Turkish language ?
yasaartunc 8 months ago
Attended Transfers
After checking the main Ai agent platforms none seem to have the functionality for a receptionist agent to, take a call, screen it (ask who is calling, why Etc) then put them on hold and give a synopsis to the intended recipient of the call, ( up to this point all the platforms I have used can do this) but then ask the recipient if they would like to take the call and if not it will take the person off of hold and tell them the caller is unavailable, if they want to accept it, it will put the call straight through. So far all the services I have used are able to do a warm transfer where they give a rundown of the caller to the recipient and then transfer it straight through, none that can take people back off of hold and tell the caller the person they were trying to reach was unavailable after conversing with the recipient. For example if someone needs to reach the account handlers it will ring through to that department, if someone picks up the phone from that departmentand says that they are busy after the agent telling them who is calling (its low priority, no time, meeting soon etc) then the agent goes back to the person they had on hold to tell them the account handling department is not available. If anyone has managed to work a solution for this please contact me but as far as I know this functionality isn’t possible yet.
logan 9 months ago
Attended Transfers
After checking the main Ai agent platforms none seem to have the functionality for a receptionist agent to, take a call, screen it (ask who is calling, why Etc) then put them on hold and give a synopsis to the intended recipient of the call, ( up to this point all the platforms I have used can do this) but then ask the recipient if they would like to take the call and if not it will take the person off of hold and tell them the caller is unavailable, if they want to accept it, it will put the call straight through. So far all the services I have used are able to do a warm transfer where they give a rundown of the caller to the recipient and then transfer it straight through, none that can take people back off of hold and tell the caller the person they were trying to reach was unavailable after conversing with the recipient. For example if someone needs to reach the account handlers it will ring through to that department, if someone picks up the phone from that departmentand says that they are busy after the agent telling them who is calling (its low priority, no time, meeting soon etc) then the agent goes back to the person they had on hold to tell them the account handling department is not available. If anyone has managed to work a solution for this please contact me but as far as I know this functionality isn’t possible yet.
logan 9 months ago
Custom action creation/attaching
The Create Action API endpoint allows you to configure it to run before the call. However, when using the Attach Action endpoint, the custom action gets saved “During the call“ within the assistant.
gabriel 8 months ago
Custom action creation/attaching
The Create Action API endpoint allows you to configure it to run before the call. However, when using the Attach Action endpoint, the custom action gets saved “During the call“ within the assistant.
gabriel 8 months ago
Cannot access contact form , community
https://synthflow.ai/contact I try to access Community, contact form and so on …and it just scroll to the top of the page. I use Mac. Does it work for you?
testaisw 9 months ago
Cannot access contact form , community
https://synthflow.ai/contact I try to access Community, contact form and so on …and it just scroll to the top of the page. I use Mac. Does it work for you?
testaisw 9 months ago
Call Log details in Custom Actions
Currently custom actions can be configured with variables that the assistant need to collect during the call. It would be great if details within the call log (lead name, phone number, lead email address) can be passed directly into the variables of the custom actions.
gabriel 9 months ago
Call Log details in Custom Actions
Currently custom actions can be configured with variables that the assistant need to collect during the call. It would be great if details within the call log (lead name, phone number, lead email address) can be passed directly into the variables of the custom actions.
gabriel 9 months ago
Generic or Custom Name for SIP Trunk in Twilio Console
Currently, the SIP trunk name appears publicly in the Twilio console as something like synthflow-trunk-XXXX. This includes the "Synthflow" brand name, which can be visible to end users. The exposure of the "Synthflow" name in the Twilio dashboard affects white-label customers. Request: Please consider adding a generic, neutral name for SIP trunks by default
gabriel 9 months ago
Generic or Custom Name for SIP Trunk in Twilio Console
Currently, the SIP trunk name appears publicly in the Twilio console as something like synthflow-trunk-XXXX. This includes the "Synthflow" brand name, which can be visible to end users. The exposure of the "Synthflow" name in the Twilio dashboard affects white-label customers. Request: Please consider adding a generic, neutral name for SIP trunks by default
gabriel 9 months ago
[Outbound call] Navigate through phone menu
We need the assistant to navigate the company phone menu before starting a conversation. Does that work? How do I configure that?
weller.miranda 9 months ago
[Outbound call] Navigate through phone menu
We need the assistant to navigate the company phone menu before starting a conversation. Does that work? How do I configure that?
weller.miranda 9 months ago
Stability and Back-Up Functionality
I’d be happy if no other enhancements were made from an Agent functionality standpoint and instead the development team focused on ways to protect us against surprise enhancements that have a dramatic effect on operations of our clients. There should be a way for us to have a fallback to prior settings or the ability to choose what enhancements get applied to agents that are “live” and functioning for one of our clients. We run an official business and are in situations where an agent not operating as expected for 1 hour is a big deal…not operating as expected for over a week is unrecoverable. At the very least, provide us with ways to establish a variety of back-up plans and call re-routing when calls fail or system is down.
worker 9 months ago
Stability and Back-Up Functionality
I’d be happy if no other enhancements were made from an Agent functionality standpoint and instead the development team focused on ways to protect us against surprise enhancements that have a dramatic effect on operations of our clients. There should be a way for us to have a fallback to prior settings or the ability to choose what enhancements get applied to agents that are “live” and functioning for one of our clients. We run an official business and are in situations where an agent not operating as expected for 1 hour is a big deal…not operating as expected for over a week is unrecoverable. At the very least, provide us with ways to establish a variety of back-up plans and call re-routing when calls fail or system is down.
worker 9 months ago