Don't make breaking changes to the Assistants API endpoints
The assistants list API was recently updated to have a different pagination data structure than it had before. My code was working fine and with no heads up, the API is now returning a different data structure than before. There used to be a pagination object with the fields inside. Now the fields are not wrapped in the pagination object.
pate4409 14 days ago
Don't make breaking changes to the Assistants API endpoints
The assistants list API was recently updated to have a different pagination data structure than it had before. My code was working fine and with no heads up, the API is now returning a different data structure than before. There used to be a pagination object with the fields inside. Now the fields are not wrapped in the pagination object.
pate4409 14 days ago
Backup handling for V2 Voices
On V1 we built our own API endpoint to fallback to when the Synthflow endpoint did not return a 200 to Twilio. Because of the new SIP logic this is not possible in V2. A plan on how to allow the call to not drop when Synthflow returns an error would be great. Especially after a day like today where all calls were dropped between 9AM-1PM.
pate4409 14 days ago
Backup handling for V2 Voices
On V1 we built our own API endpoint to fallback to when the Synthflow endpoint did not return a 200 to Twilio. Because of the new SIP logic this is not possible in V2. A plan on how to allow the call to not drop when Synthflow returns an error would be great. Especially after a day like today where all calls were dropped between 9AM-1PM.
pate4409 14 days ago
Call Transfer schedule managed via API
We have LiveTransfers as part of the API only in a restricted set of properties. It would be nice to add scheduling to the API.
info About 21 hours ago
Call Transfer schedule managed via API
We have LiveTransfers as part of the API only in a restricted set of properties. It would be nice to add scheduling to the API.
info About 21 hours ago
Attended Transfers
After checking the main Ai agent platforms none seem to have the functionality for a receptionist agent to, take a call, screen it (ask who is calling, why Etc) then put them on hold and give a synopsis to the intended recipient of the call, ( up to this point all the platforms I have used can do this) but then ask the recipient if they would like to take the call and if not it will take the person off of hold and tell them the caller is unavailable, if they want to accept it, it will put the call straight through. So far all the services I have used are able to do a warm transfer where they give a rundown of the caller to the recipient and then transfer it straight through, none that can take people back off of hold and tell the caller the person they were trying to reach was unavailable after conversing with the recipient. For example if someone needs to reach the account handlers it will ring through to that department, if someone picks up the phone from that departmentand says that they are busy after the agent telling them who is calling (its low priority, no time, meeting soon etc) then the agent goes back to the person they had on hold to tell them the account handling department is not available. If anyone has managed to work a solution for this please contact me but as far as I know this functionality isn’t possible yet.
logan 5 days ago
Attended Transfers
After checking the main Ai agent platforms none seem to have the functionality for a receptionist agent to, take a call, screen it (ask who is calling, why Etc) then put them on hold and give a synopsis to the intended recipient of the call, ( up to this point all the platforms I have used can do this) but then ask the recipient if they would like to take the call and if not it will take the person off of hold and tell them the caller is unavailable, if they want to accept it, it will put the call straight through. So far all the services I have used are able to do a warm transfer where they give a rundown of the caller to the recipient and then transfer it straight through, none that can take people back off of hold and tell the caller the person they were trying to reach was unavailable after conversing with the recipient. For example if someone needs to reach the account handlers it will ring through to that department, if someone picks up the phone from that departmentand says that they are busy after the agent telling them who is calling (its low priority, no time, meeting soon etc) then the agent goes back to the person they had on hold to tell them the account handling department is not available. If anyone has managed to work a solution for this please contact me but as far as I know this functionality isn’t possible yet.
logan 5 days ago
Cannot access contact form , community
https://synthflow.ai/contact I try to access Community, contact form and so on …and it just scroll to the top of the page. I use Mac. Does it work for you?
testaisw 14 days ago
Cannot access contact form , community
https://synthflow.ai/contact I try to access Community, contact form and so on …and it just scroll to the top of the page. I use Mac. Does it work for you?
testaisw 14 days ago
Generic or Custom Name for SIP Trunk in Twilio Console
Currently, the SIP trunk name appears publicly in the Twilio console as something like synthflow-trunk-XXXX. This includes the "Synthflow" brand name, which can be visible to end users. The exposure of the "Synthflow" name in the Twilio dashboard affects white-label customers. Request: Please consider adding a generic, neutral name for SIP trunks by default
gabriel 15 days ago
Generic or Custom Name for SIP Trunk in Twilio Console
Currently, the SIP trunk name appears publicly in the Twilio console as something like synthflow-trunk-XXXX. This includes the "Synthflow" brand name, which can be visible to end users. The exposure of the "Synthflow" name in the Twilio dashboard affects white-label customers. Request: Please consider adding a generic, neutral name for SIP trunks by default
gabriel 15 days ago
Add voice model to Assistant API
Can we add voice_model to the Create/Update voice assistant ? So it can be set to eg. elevenlabs_turbo, elevenlabs_turbo_non_english, etc.
carla About 24 hours ago
Add voice model to Assistant API
Can we add voice_model to the Create/Update voice assistant ? So it can be set to eg. elevenlabs_turbo, elevenlabs_turbo_non_english, etc.
carla About 24 hours ago
Stability and Back-Up Functionality
I’d be happy if no other enhancements were made from an Agent functionality standpoint and instead the development team focused on ways to protect us against surprise enhancements that have a dramatic effect on operations of our clients. There should be a way for us to have a fallback to prior settings or the ability to choose what enhancements get applied to agents that are “live” and functioning for one of our clients. We run an official business and are in situations where an agent not operating as expected for 1 hour is a big deal…not operating as expected for over a week is unrecoverable. At the very least, provide us with ways to establish a variety of back-up plans and call re-routing when calls fail or system is down.
worker 1 day ago
Stability and Back-Up Functionality
I’d be happy if no other enhancements were made from an Agent functionality standpoint and instead the development team focused on ways to protect us against surprise enhancements that have a dramatic effect on operations of our clients. There should be a way for us to have a fallback to prior settings or the ability to choose what enhancements get applied to agents that are “live” and functioning for one of our clients. We run an official business and are in situations where an agent not operating as expected for 1 hour is a big deal…not operating as expected for over a week is unrecoverable. At the very least, provide us with ways to establish a variety of back-up plans and call re-routing when calls fail or system is down.
worker 1 day ago
Call Log details in Custom Actions
Currently custom actions can be configured with variables that the assistant need to collect during the call. It would be great if details within the call log (lead name, phone number, lead email address) can be passed directly into the variables of the custom actions.
gabriel 1 day ago
Call Log details in Custom Actions
Currently custom actions can be configured with variables that the assistant need to collect during the call. It would be great if details within the call log (lead name, phone number, lead email address) can be passed directly into the variables of the custom actions.
gabriel 1 day ago
[Outbound call] Navigate through phone menu
We need the assistant to navigate the company phone menu before starting a conversation. Does that work? How do I configure that?
weller.miranda 19 days ago
[Outbound call] Navigate through phone menu
We need the assistant to navigate the company phone menu before starting a conversation. Does that work? How do I configure that?
weller.miranda 19 days ago
Eastern Europan Languages
Is it possible or will it be possible to enable Eastern European Languages like Bulgarian, Hungarian, Romanian, Slovak, Czech, Ukranian and similar in Synthflow? It would be great for an AI Assistant to detect one of the named spoken langauges and to swich to that detected language.
ivana.ext About 1 month ago
Eastern Europan Languages
Is it possible or will it be possible to enable Eastern European Languages like Bulgarian, Hungarian, Romanian, Slovak, Czech, Ukranian and similar in Synthflow? It would be great for an AI Assistant to detect one of the named spoken langauges and to swich to that detected language.
ivana.ext About 1 month ago
Next Up
French/English Assistant IA
Is it possible to program an AI assistant in French, and if the person calling speaks English, it automatically switches to English ? Because this is a feature I would need, and I don’t think I’m the only one. Thanks guys
markezsafikhanov About 2 months ago
Next Up
French/English Assistant IA
Is it possible to program an AI assistant in French, and if the person calling speaks English, it automatically switches to English ? Because this is a feature I would need, and I don’t think I’m the only one. Thanks guys
markezsafikhanov About 2 months ago
Setup a secondary/fallback API for network errors
I’m initially posting this with OpenAI in Mind, but it would be great to see for ElevenLabs as well. It would be great to have a “fallback” connection and be able to set Primary/secondary APIs in case the primary one is down. This way we’re not reliant on a single connection that could potentially fail and cause our calls to drop. CloseBot (they just do chatbots) does this well - they allow you to connect to OpenAI and Claude, and for each bot set a Primary and a Secondary connection in case the primary is down.
chris About 2 months ago
Setup a secondary/fallback API for network errors
I’m initially posting this with OpenAI in Mind, but it would be great to see for ElevenLabs as well. It would be great to have a “fallback” connection and be able to set Primary/secondary APIs in case the primary one is down. This way we’re not reliant on a single connection that could potentially fail and cause our calls to drop. CloseBot (they just do chatbots) does this well - they allow you to connect to OpenAI and Claude, and for each bot set a Primary and a Secondary connection in case the primary is down.
chris About 2 months ago
Add a "Connected" green text on the Integrations page when the integration has a connection
It would be great if we could easily see what integrations are already connected without having to click into each one to check on the status. A simple “Connected” in green (and maybe “Error” in red if there is a connection error) in the top right of each integration in the Integrations page would be really helpful.
chris About 2 months ago
Add a "Connected" green text on the Integrations page when the integration has a connection
It would be great if we could easily see what integrations are already connected without having to click into each one to check on the status. A simple “Connected” in green (and maybe “Error” in red if there is a connection error) in the top right of each integration in the Integrations page would be really helpful.
chris About 2 months ago
Next Up
Call transfer caller ID to be callee
Is it possible to change the transfer call number to the callee instead of the AI number Here is the documentation on how to do it with Twilio. https://www.twilio.com/docs/sip-trunking/call-transfer#set-callerid-for-call-transfer Payment tier: Agency Severity level: 3 - Medium (P3) - Non-critical bugs impacting specific users or minor features with workarounds available.
An Anonymous User 3 months ago
Next Up
Call transfer caller ID to be callee
Is it possible to change the transfer call number to the callee instead of the AI number Here is the documentation on how to do it with Twilio. https://www.twilio.com/docs/sip-trunking/call-transfer#set-callerid-for-call-transfer Payment tier: Agency Severity level: 3 - Medium (P3) - Non-critical bugs impacting specific users or minor features with workarounds available.
An Anonymous User 3 months ago
