Add OTP SMS Verification as an action

We run a service based business where our customers call info support. I have successfully tied into our ticketing system with api so that callers that reach the voice agent can ask about their tickets for updates, time spent, status, and who is assigned.

The problem is, we have no way to know if a customer asks for the the wrong ticket and gets another customers ticket info, name, issue, time spent, etc. We don’t know if a competitor calls and starts digging around. We don’t know if another entity calls and starts scraping our ticket information.

I have the ability to look up customers cell phone numbers via api, and I need a way to verify the caller the voice agent is speaking with is truly the customer before offering support details.

Having an integrated method such as OTP SMS functionality seems like a great action to have. If there is another novel way to already accomplish this consistently then let me know.

Thanks!