Attended Transfers

After checking the main Ai agent platforms none seem to have the functionality for a receptionist agent to, take a call, screen it (ask who is calling, why Etc) then put them on hold and give a synopsis to the intended recipient of the call, ( up to this point all the platforms I have used can do this) but then ask the recipient if they would like to take the call and if not it will take the person off of hold and tell them the caller is unavailable, if they want to accept it, it will put the call straight through.


So far all the services I have used are able to do a warm transfer where they give a rundown of the caller to the recipient and then transfer it straight through, none that can take people back off of hold and tell the caller the person they were trying to reach was unavailable after conversing with the recipient.

For example if someone needs to reach the account handlers it will ring through to that department, if someone picks up the phone from that departmentand says that they are busy after the agent telling them who is calling (its low priority, no time, meeting soon etc) then the agent goes back to the person they had on hold to tell them the account handling department is not available.


If anyone has managed to work a solution for this please contact me but as far as I know this functionality isn’t possible yet.