June 1st 2024

Make Plugin, Custom Actions v.2, Contacts, Payments & More! 🚀

Contact Management

  • Centralized Contact Management: Manage all your contacts directly within Synthflow.

  • Conversation History: Easily view all conversations involving a specific contact, whether they made the call or received it.

  • Import from CRM: Quickly import contacts from GHL into Synthflow.

Custom Actions v.2

  • You can now choose to perform actions before a call starts, rather than during the call.

  • We've always let you create custom data types to format results better. Now, there's a new popup that shows examples of each data type to help you choose the right one.

  • We've reorganized the API call settings into four easy-to-navigate tabs: Endpoint, Headers, Query Parameters, and Authentication.

  • User inputs are automatically added to the “Query Parameters” tab.

  • You can now connect or disconnect your GHL account directly from the Authentication tab.

  • After you start an API call, you'll see all the outputs as variables that you can use in your prompts. For example, you can set up a prompt like: “If {product_price} is over 100 USD, ask if the user wants to pay with a credit card.” The assistant will use the {product_price} variable from the API to decide how to ask about the payment method.

Watch our instructional video

Bubble Plugin

We released a new official Bubble plugin that allows users to easily integrate AI-powered voice assistants into their Bubble apps. This plugin enables businesses to create intelligent, conversational interfaces for customer interactions, handling tasks like appointment booking, product inquiries, and general customer support.

Read blog article

Documentation

Official Make App

We launched an official integration with Make, allowing users to easily incorporate AI phone calling into your Make automation workflows.

Explore the integration

Voice Prompting: Emotional Tone and Pacing

You can now fine-tune the emotional tone and pacing of the speech of your AI Assistants:

  • Subtle control over voice intonation and emotion

  • Allows for more nuanced and context-appropriate voice responses

  • Customizable through text-based prompts (e.g., "he said, confused")

PAYG Management for Subaccounts

New native payments management system for subaccounts:

  • Automated monthly billing based on minute usage

  • New dashboard tab for monitoring subaccount usage and billing

Playground: Test via Text-Chat

A new Playground feature has been added for testing and refining AI assistants:

  • Text-based chat interface for simulating conversations

  • Ability to edit and refine AI responses for improved accuracy

  • Option to save and review multiple conversation outcomes

  • Integrated with Actions for comprehensive testing

New Referral Program

We've upgraded our referral program:

  • Increased affiliate referral commission to 30%

  • Improved tracking and reporting of referrals

  • 15-month limit on commissions

  • applicable to all tiers


Become Synthflow Affiliate

New Languages

We've expanded our language support to include:

  • Italian

  • Dutch

Additional Improvements

  • Error handling for timezone issues

  • Comprehensive actions analytics

  • Improvements in VoiceTech, reducing latency and enhancing call quality

  • Bugfixes