Multi-Hop for Assistants Teams

Allows multiple in-call transfers to other AI assistants using only one phone number. This offers a much smoother interface compared to traditional IVR systems, making it much easier for customers to navigate to the desired department by simply stating their request.

For example, they can say "I'm calling for the tech department" to be instantly connected to the tech assistant or "I want to talk to sales" to be seamlessly transferred to the sales assistant.

Advanced Voice Customization

You can now access advanced options and further fine-tune the voice output to better match your specific needs or preferences:

• Synthesizer: The model to synthesize voice.

• Stability: Modulate the stability of the voice to allow for a wider or narrower emotional range.

• Similarity: Set how closely the AI-generated voice should resemble the target or original voice.

• Style Exaggeration: Adjust the degree to which certain stylistic elements of the voice are emphasized, making the voice output more unique and suited to particular contexts or contents.

Call Transfer v.2

• Seamless Transfer: Quickly reroute your current call to a specified number or directly to an internal extension with minimal interruption.

• Extension Digits: Utilize extension digits to connect the call to a specific department or individual within larger organizations. This bypasses the need for a manual directory or additional operator assistance.

• Customizable Experience: Set specific instructions and messages that the app will use during the transfer process. For example, you can customize messages that the assistant will say when trying to reach the transfer target, when the target answers, and if the target does not answer.

• Controlled Timing: Decide how long the app should wait for the transfer target to answer before it ends the attempt. This helps in managing time more effectively during urgent situations.

Booking via SMS

• SMS Confirmation: You can now configure SMS notifications post-booking, including customizable text that can incorporate variables like the appointment date and link.

• Google Meet URL: If you use Google Calendar, the app can now retrieve and include the Google Meet URL directly in your calendar event.

• More Webhook Information: Post-booking, the app will now provide additional details via webhook about the booked meeting.

Delay Assistant Answering on Outbound Calls

Allows control over a delay in seconds before the assistant will answer back.

This setting allows you to customize the delay, in seconds, before the AI assistant responds during outbound calls. By setting this delay, you can ensure a more natural flow in conversations, giving you control over when the assistant begins interacting.

Subaccounts Can Purchase Their Own Phone Numbers

Subaccounts can now acquire their own phone numbers directly through Synthflow. Thus, they can use the the platform even if they don't have their own Twilio account. You can enable this feature in the agency -> permissions settings.

Invite Subaccounts via API

You can now use the “email address” parameter to invite users to a subaccount. When you fill in this optional parameter, a “sign in” link will be generated and sent back in the response. The invited user can use this link to sign in and set up their account. For more details, read the documentation.