Multilingual AI Assistants

Our AI assistants are now multilingual! They can fluently communicate in Spanish, German, Portuguese, and French, in addition to English.

This update allows you to engage with a global audience and provide personalized experiences in users' preferred languages.

We have also added corresponding voices for each language to ensure authentic and natural-sounding interactions.

Custom Real-Time API Actions

Your AI assistants can now automatically trigger custom API actions during phone calls.

For instance, at the start of a call, it can fetch data about the incoming caller from an external API like GHL. This process occurs instantly and without manual intervention, providing relevant information such as contact details to the agent right away. As the call progresses, the system can further tailor the interaction based on continued API interactions, ensuring the agent has all necessary context, like a caller’s specific interest in properties in New York rather than Berlin.

New KPIs Dashboard

The new KPIs dashboard offers advanced tracking and analysis features for monitoring AI assistant performance. It provides detailed statistics on production calls, including status breakdowns and usage time.

Additionally, it enables agency users to view aggregated feedback from subaccount users and offers a comprehensive analysis of call quality, helping to assess the assistant's effectiveness in interactions

VoiceTech Improvements - ElevenLabs Turbo v2.5

• Synthesizer upgrade to the newest ElevenLabs Turbo v2.5 model resulting significant improvements in latency and stability.

• Crosstalk improvements and parallel processing, ensuring faster response times.

Phone Number Management

• You can now easily manage, purchase or import phone numbers directly from the Synthflow Dashboard.

• We have streamlined the compliance process for phone numbers within the dashboard, allowing you to complete all the necessary steps to meet local regulations.

• Allocate numbers to different subaccounts effortlessly.

Trigger Conditions for RAG Search

Set trigger conditions for RAG search to enable efficient source location and reduce latency.

For instance, configuring a trigger for queries such as "user asks about city property count" directs the search to focus on property-related databases, optimizing efficiency and speed.

Zoom Integration with Real Time Booking

Allows you to integrate Zoom with the Real Time Booking action. Once a booking is confirmed, it automatically schedules a corresponding Zoom meeting.

Max Idle Duration

You now have control over how long the AI assistant will stay on the phone during periods of silence.

More Improvements & Fixes

• Auto-populate "Test Number & Name" for convenient testing.

• Create sub-accounts via API with API key in response for seamless demo assistant creation.