March 19th, 2025
Say goodbye to background noise—Synthflow just got crystal clear with Krisp.ai.
Synthflow has integrated Krisp.ai’s advanced Background Voice and Noise technology into our Voice AI Real-Time Phone Agent, ensuring crystal-clear audio quality during all customer interactions.
Key Benefits:
Enhanced Call Clarity: Cleanses audio in real-time, before ASR kicks in, for distraction-free conversations.
Improved AI Performance: Background voice and noise elimination improves turn detection and speech processing accuracy.
Results:
Up to 95% noise reduction in customer calls.
(On a side note) Join our CEO Hakob as he chats with Davit, CEO and Co-founder of Krisp, about overcoming noise challenges in voice AI on Thursday 27th March. Register now.
We've enhanced usability and workflow management in Flow Designer:
New search bar for quick action selection.
FAQ descriptions now guide clearer AI responses.
Unified "Add" buttons with distinctive purple '+' icon.
Improved node visibility and highlighting.
Zoom level capped at 120% for optimal navigation.
Clear notifications for node actions (copy, paste, delete).
Increased visibility for "During the Call" actions in the Flow Designer.
We've updated the API keys management and Integrations interface to streamline usability:
Added the option to give names and descriptions to API keys for improved organization
More organized Integrations with a consistent experience across the app.
Improved the interface of Integrations for subaccounts (Agency only).
Upcoming API Key usage tracking feature for better visibility and management.
If you want to refresh your knowledge of using APIs in Synthflow, be sure to check out the brand-new Custom Actions course in the Synthflow Academy.
Enabled HubSpot integration for subaccounts.
Support to add multiple actions to an assistant at once.
Enhanced webhook data with team details (GHL integration).
Updated HubSpot and GHL integrations to api.synthflow.ai endpoint.
Enforced secure password policy for email sign-ups.
Enhanced Voicemail Detection:
Our voicemail detection is now more accurate! We now analyze the raw audio—including pauses and intonation—to identify real leads
UX and Platform Enhancements:
Assistants now displayed in the Workflows table.
Improved empty state design for Workflows and Subaccounts pages.
Telephony alerts for phone number changes (Enterprise only).
Support for free pricing plans creation (agency accounts).
Clearer Stripe error messages.
Clearer and more informative experience when creating Knowledge Bases.
Default permissions for new subaccounts use the settings applied to the last subaccount updated.
Streamlined bulk permissions management directly from the subaccounts page.
Option to select unique identifiers (phone/mobile) for HubSpot sync.
Bug Fixes:
Disconnecting your Twilio account keeps your phone numbers using Voice Engine 2.0 properly configured.