Allow caller ID to be included in "Info Extractor"
We need the caller ID to find the caller to a user in our backend. We would combine this with e-mail verification for IT-support (I just created another post to include "Info Extractor" data in live webhooks, so we could ask the user for a PIN-code via e-mail and validate them in the backend before returning customer data). It is crucial that we also have the caller ID (phone number), so we can match the customer automatically.
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Comments2
chiplet
Jun 1, 2024
So I guess Entity Extraction as defined on the Synthflow Github is just a sign of things to come?
https://help.synthflow.ai/fine-tuner.ai/creating-your-agent/tools-and-features/entity-extraction
steve
Jun 1, 2024
Caller ID is critical. We have a similar fow to this as described.