Call and Agent Analytics Dashboard

1. As a user, I want to see an aggregated call volume metric so that I can understand the overall call activity

2. As a user, I want to track feedback and call quality metrics to identify areas for improvement.

3. As a user, I want to monitor engagement and performance metrics to ensure the AI assistants effectively interact with users.

- Aggregated Call Data

1. Total Calls made

2. Total calls successful

3. Total calls that hit VM

4. Total calls failed

5. Total calls busy

6. Total minutes used

• Call Quality

  • Feedback given

  • Positive/Negative Feedback

• Actions performed

  • Type of Action

  • Count of Action