Call Timer with Webhook Trigger
Introduce a configurable call timer within the system that triggers a webhook at a predefined time interval (e.g., 1-minute mark). This feature would allow integrations with external systems (e.g., Twilio) to programmatically monitor and act on calls in real-time. The primary use case is enabling a sales representative to barge/listen into a call before the scripted flow ends if specific conditions are met.
Use Case Example:
A customer support or sales call is initiated using the existing system.
A timer starts when the call begins.
At the 1-minute mark (or another configurable time), a webhook is triggered.
The webhook notifies an external system (e.g., Twilio), enabling features like call barge or listen-in.
If conditions are met, a sales representative can join the call in real-time, improving conversion rates and customer engagement.
Payment tier: Pro
Severity level: 4 - Low (P4) - Minor issues with no direct impact on functionality or customer workflows. Typically cosmetic or minor inconveniences.
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