Call Timer with Webhook Trigger

Introduce a configurable call timer within the system that triggers a webhook at a predefined time interval (e.g., 1-minute mark). This feature would allow integrations with external systems (e.g., Twilio) to programmatically monitor and act on calls in real-time. The primary use case is enabling a sales representative to barge/listen into a call before the scripted flow ends if specific conditions are met. Use Case Example: A customer support or sales call is initiated using the existing system. A timer starts when the call begins. At the 1-minute mark (or another configurable time), a webhook is triggered. The webhook notifies an external system (e.g., Twilio), enabling features like call barge or listen-in. If conditions are met, a sales representative can join the call in real-time, improving conversion rates and customer engagement. Payment tier: Pro Severity level: 4 - Low (P4) - Minor issues with no direct impact on functionality or customer workflows. Typically cosmetic or minor inconveniences.
Feature Type
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Status

Backlog

Board

πŸ’‘ Feature Request

Date

About 1 year ago

Author

An Anonymous User

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