I have noticed the sensitivity to background noise is quite high. It causes a pause and I'm trying to test through how to avoid this or minimize the impact to the assistant following the script.
sassun
•
Jun 11, 2024
Do you have a call-id, so that we can investigate?
dan
•
Jun 12, 2024
All calls, when the lead says "hello" the Assistant stops. Assistant takes 2-3 seconds to try again to follow the script but the lead again says "hello", and if it happens 2-3 times like this client will hung up. I use the feedback buttons on alot of them, i tag them as awful.
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eharris04
Jul 4, 2024
I have noticed the sensitivity to background noise is quite high. It causes a pause and I'm trying to test through how to avoid this or minimize the impact to the assistant following the script.
sassun
Jun 11, 2024
Do you have a call-id, so that we can investigate?
dan
Jun 12, 2024
All calls, when the lead says "hello" the Assistant stops. Assistant takes 2-3 seconds to try again to follow the script but the lead again says "hello", and if it happens 2-3 times like this client will hung up. I use the feedback buttons on alot of them, i tag them as awful.