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How can Synthflow be integrated with Genesys and SIP?

If a client is using Genesys for their contact center operations, how can incoming calls be routed first through Genesys (via their designated SIP trunk and phone number) and then seamlessly passed on to Synthflow for further processing? Specifically, what is the best approach to ensure that calls originating from the Genesys system are handled by Synthflow without interrupting the existing call flow or compromising the quality and functionality provided by Genesys?

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Comments2

  • d.ivanov

    •

    Aug 20, 2024

    Quick update on this: since Synthflow is using Twilio I saw that Twilio and Genesys can be connected through Twilio Elastic SIP Trunking and this might work properly. This is the diagram that i draw. Please confirm when you can.

    • Yannick Feige

      •

      Mar 20, 2025

      We support Elastic SIP Trunking and can support Genesys. Please get in touch with your account manager.