How can Synthflow be integrated with Genesys and SIP?

If a client is using Genesys for their contact center operations, how can incoming calls be routed first through Genesys (via their designated SIP trunk and phone number) and then seamlessly passed on to Synthflow for further processing? Specifically, what is the best approach to ensure that calls originating from the Genesys system are handled by Synthflow without interrupting the existing call flow or compromising the quality and functionality provided by Genesys?

Feature Type
-

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Upvoters
Status

Done

Board

πŸ’‘ Feature Request

Date

Over 1 year ago

Author

d.ivanov

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