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Live Routing to multiple different numbers (Inbound Calls)

Feature Request

This is our MOST requested feature from our client base. The current IVR's are a awful experience for callers.

Caller Example 1: I'm calling to talk to accounting---- Live routing the call to accounting

Caller Example 2: I want to talk to sales--- Live route to sale line

Caller Example 3: Can I speak to George McMan--- Live route the call to George number

Caller Example 4: Is Jane Palmer around?---- Live route the call to Jane at Number and Extension 104

Posted by ryan ·
Status: Done3 comments

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Comments3

  • bradyglaus

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    Aug 27, 2024

    This is currently not working properly. Calls are dropping when connecting.

  • morad.benmoussa

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    Jul 11, 2024

    This looks really interesting, what is the use of this feature?

  • ryan

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    May 21, 2024

    I understand the groundwork is in place for this with Call Transfer v.2. we would just need the to have multiple live routing abilities. Thanks for all you guys do!