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Setup a secondary/fallback API for network errors

Feature Request

I’m initially posting this with OpenAI in Mind, but it would be great to see for ElevenLabs as well.

It would be great to have a “fallback” connection and be able to set Primary/secondary APIs in case the primary one is down. This way we’re not reliant on a single connection that could potentially fail and cause our calls to drop.

CloseBot (they just do chatbots) does this well - they allow you to connect to OpenAI and Claude, and for each bot set a Primary and a Secondary connection in case the primary is down.

Feature Type
Posted by chris ·
3 comments

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Comments3

  • worker

    •

    Apr 8, 2025

    we have created a back-up phone number on Twilio for all of our active Assistants. It essentially is like a “smart voicemail”…recognizes what account caller was attempting to contact based on number attempting to call, announces that company’s name and asks caller to leave a message. transcript of “voicemail” is emailed to whatever email address client sets up as “back-up email”. This happens anytime there is a call failure.

  • yannick

    •

    Apr 3, 2025

    We have a fallback for OpenAI in place already. ElevenLabs doesn’t offer the possibility to deploy their services on-prem or fallback to other regions. We are continuously evaluating options to make sure we don’t have single points of failures in our system.

    • chris

      •

      Apr 3, 2025

      Thanks - I didn’t realize!