Stability and Back-Up Functionality

I’d be happy if no other enhancements were made from an Agent functionality standpoint and instead the development team focused on ways to protect us against surprise enhancements that have a dramatic effect on operations of our clients. There should be a way for us to have a fallback to prior settings or the ability to choose what enhancements get applied to agents that are “live” and functioning for one of our clients.

We run an official business and are in situations where an agent not operating as expected for 1 hour is a big deal…not operating as expected for over a week is unrecoverable.

At the very least, provide us with ways to establish a variety of back-up plans and call re-routing when calls fail or system is down.