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Verified Caller ID Selection

Feature Request

Please allow the system to select verified caller IDs from Twilio to show as caller ID during a call, rather than being forced to use the actual Twilio numbers as caller ID. This way we can have it appear as though the calls are coming from our business, rather than a separate number.

Posted by kc ·
Status: Done3 comments

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Comments3

  • sisaac

    •

    Aug 16, 2024

    I’ve done this previously. You have to get approval from Twilio’s success team to allow the forwarding of a caller ANI as an outbound ANI to another DID. That said, there is a work around using task router and conferencing however it creates and additional call leg doubling the minute usage charges.

  • juangabatel

    •

    Jul 21, 2024

    For more information, this can’t be done in the web interface of Twilio and they told us that need to be done via the API when the call is launched, so We can’t do it.

    Here is how you set the Caller ID via the API call

    https://help.twilio.com/articles/223179848

    Here is how you get the list of caller ID validated in Twilio via the API .

    https://www.twilio.com/docs/voice/api/outgoing-caller-ids

    Hope this helps and make it faster the development of this feature.

    Regards.

  • juangabatel

    •

    Jul 20, 2024

    Yes this is very important as Twilio doesn’t have numbers from France, so We need to show numbers from France to be able to do the integration, nobody in France will answer the phone when a Caller-ID is from other country, also is impossible to sell the service to customers in France if this isn’t possible.