- Voicemail Detection - IVR Detection - DO NOT HANGUP - SEND DTMF Tones

We are running into the same issue of getting blocked by IVR on majority of outbound calls. Would love to find solutions.

Hello, has this been implemented? Use case is:

• Synthflow calls A

• A answers saying “Press 2 to speak with us“

• Synthflow ends the call

Twilio ML - “sendDigits” - Extension Dialing Attribute Needed!

If SynthFlow could allow the option of an “Extension#” to be entered along with a phone number to be dialed that would help. If the “Extension#” field was left blank there is no extension expected or dialed but if the “Extension#” field was populated this field would allow for commas or “w” to be entered as a pause and any number of digits to be dialed after the phone number is dialed and the call is connected.

The phone number field in SynthFlow does not allow for commas or “w” to be used as part of the phone number when attempting to dial a Conference Call Phone number entering several commas and then entering the Conference Call ID and password as an extension essentially.

For Example, calling an IVR system and then allowing the “Extension#” to be dialed such as “,,,,1,,123456” - This would dial the main phone number - NOT HANGUP WHEN VOICEMAIL IS DETECTED - Then wait a second for each comma (i.e. 4 commas - 4 seconds) and then Dial 1 (Send DTMF Tone simulating pressing 1) and then wait a second for each comma (i.e. 2 commas is a 2 second wait) and then dial the persons extension (simulate pressing 123456 to be connected to that individual directly).

Example/Use Case:

Call 1-800-Allstate and speak to an Agent with a known 7 digit extension from her email signature.

For Your Testing Purposes…..Please Automate the following.

Call Phone: 18003260950 - Hear Voicemail/IVR Greeting - DO NOT HANGUP

Dial Extension#: ,,,,1,,1210945 (waits 4 seconds for the greeting to finish, dials 1 for direct dialing an extension, waits 2 seconds, dials 1210945 to be connected to Brittany Trevathan.

(wwww1ww1210945 - if w is a half a second wait in Twilio)

I can add a contact in my iPhone and have the phone number as “18003260950,,,,1,,1210945” and I can save this in my Contacts and press one button to be connected to Brittany. I need SynthFlow to be able to perform the SAME EXTENSION DIALING with the appropriate wait function to allow the IVR to be listening for the DTMF tones.

Here is a link to the Twilio Voice Features used by SynthFlow. The “sendDigits” attribute is what would match to the “Extension#” field above in the example/use case. It looks like it uses the “w” character instead of the “,” character to insert a pause/wait.

Here is the information from Twilio (TwiML - Twilio Messaging Language)

https://www.twilio.com/docs/voice/twiml/number

sendDigits

The sendDigits attribute tells Twilio to play DTMF tones when the call is answered. This is useful when dialing a phone number and an extension. Twilio will dial the number, and when the automated system picks up, send the DTMF tones to connect to the extension.

Examples

Example 1: Using sendDigits

In this case, we want to dial the 1928 extension at 415-123-4567. We use a <Number> noun to describe the phone number and give it the attribute sendDigits. We want to wait before sending the extension, so we add a few leading w characters. Each w tells Twilio to wait half a second instead of playing a digit. This lets you adjust the timing of when the digits begin playing to suit the phone system you are dialing.

<?php require_once './vendor/autoload.php'; use Twilio\TwiML\VoiceResponse;

$response = new VoiceResponse(); $dial = $response->dial(''); $dial->number('415-123-4567', ['sendDigits' => 'wwww1928']);

echo $response;