White-Label Chat Widget that shares the Knowledge Base with the Voice. The SMS should be able to make a live API call during chat so we can provide live status checks to users.

Being able to offer the same responses on voice, SMS as well as a chatbot would be a game changer!

+1 the widget is a super powerful feature so should definitely have a knowledge base attached.

I'm also getting clients asking for this. This will make it simple to offer Ai website chat widget as a bundle deal for our clients.